faq-old

  • Where can I buy tickets?
  • You can buy tickets online (BaltimoreSoundstage.com), over the phone (410-244-0057) or directly at the box office during any show or during our weekly open hours (Wednesday-Saturday 12pm-6pm). All tickets purchased directly at the box office are surcharge free.
  • Where is the box office located? (Venue)
  • Our box office is located at the front of the venue, 124 Market Place, Baltimore MD, 21202. It is open during all shows and weekly on Wednesday-Saturday 12pm-6pm.
  • What is your refund policy?
  • All sales are final, we are unable to accommodate refunds or exchanges. In the event of a show cancellation or postponement, refunds are available at the point of purchase.
  • Can I enter the venue using my mobile device as a ticket?
  • Yes, tickets purchased online can be printed or scanned directly from your mobile phone. Make sure to have the original PDF included with the Ticketfly email open and ensure your phones brightness is turned all the way up.
  • Where is Will Call located?
  • Our box office doubles as Will Call during shows. Will call is available when the doors open for a show. Please have identification ready and available when coming to pickup a ticket.
  • Do I need my ID to come to a show?
  • No, unless a show is specifically listed as 18+ or 21+ our shows are all ages. In the event of a show with an age restriction, you will need a VALID government issued, non-expired, photo ID. The same applies if you wish to purchase and consume alcohol. An ID is absolutely necessary regardless of your age to procure alcohol. If you are caught buying, drinking or even holding alcohol without appropriate identification you will be ejected from the venue.
  • Can I leave and come back?
  • Unfortunately no, our venue has a no re-entry policy. After you redeem your ticket you can no longer leave the premises and come back. We do however have a designated smoking area outside of the venue that you can use during the show. Though typically open, the smoking area’s availability is subject to change.
  • Can I use a Vape / E-Cig in the Venue? (Smoking Policy)
  • No, all smoking, traditional and electronic, is prohibited inside of the venue. Failure to comply can result in ejection from the venue. There is a designated smoking area available outside for your use.
  • Do you have a coat check?
  • Coat check is available seasonally, and its availability is subject to room format and show conditions. You can call ahead to inquire about the availability for any given show.
  • Can I bring my camera?
  • The venue must abide by photo policies set forth by the acts performing on any given evening. Thus the policy is subject to change on a nightly basis. The most common guidelines we have to follow are as followed:
    No video, no professional cameras(i.e. detachable or large lenses) and absolutely no use of flash. However, each artist(s) have their own rules and we are contractually obligated to enforce those rules. If you are uncomfortable leaving your camera in your car in the event you will not be allowed to bring it in, please call ahead for the evenings photo policy.
  • Is there a dress code? What else can I not bring into the venue?
  • The venue does not a have a specific dress code. No knives or weapons of any kind, even those attached or apart of clothing are permitted into the venue. Chains/Wallet Chains, spikes, bullet belts and the like are often banned by the artist performing on a particular evening, so it is best not to bring them.

    *We reserve the right to search customers upon entry for any illegal or contraband material. If said material is found or customer refuses to undergo the search, the venue reserves the option to deny entry without a refund.

  • Can I bring Food or Drink into the venue?
  • -We do not allow any outside food or drink into the venue. We have a kitchen open and 3 fully stocked bars that include water, soda and juices.

    – If you are going to require prescription medicine during your short stay at our venue, we ask that you please carry it in its original container and have ID matching the prescription.

    *We reserve the right to search customers upon entry for any illegal or contraband material. If said material is found or customer refuses to undergo the search, the venue reserves the option to deny entry without a refund.

  • Are there seats available? Is the venue handicap accessible?
  • Unless otherwise listed, all shows are standing room only. Sometimes there are a limited number of bar stools and high-top tables which are on a first come, first serve basis. These stools and tables are subject to room format and are not always guaranteed.

    – For some shows we have table seating included with our show packages available for 2 or 4 persons. This always includes a table and matching number of chairs for your party. This package comes with a food credit and a dedicated server for the evening. This seating is reserved in advance and guarantees you a seat for the show. These packages are very popular and sell out quickly in advance.

    – The venue and its general admission areas are handicap accessible. The show packages listed above are raised 2 steps above floor level. If you have any special needs/request please called ahead at 410-244-0057 to make arrangements.

  • Is there parking near the venue?
  • – There are many great parking options available since the venue is located in the downtown/inner harbor area.

    -Our primary parking partner is Harbor Park Garage(http://harborparkgarage.com/) located across the street from the venue, offering $10 flat rate parking with a validation.

    -Alternatively, Lockwood Garage(http://www.parkwaycorp.com/index.php?id=123) located directly above the venue offers a $10 discount when you park after 5pm.

    You can get a parking validation chaser from the box office or from the door staff on your way out of the venue for the evening.

    – If you so choose, you can also pre-purchase your parking using Parking Panda. https://www.parkingpanda.com/baltimore-soundstage-parking?ref=bss

  • I have a question about my bill or credit card charge…
  • If you have any questions reguarding your bill or a charge on your credit card, please call us during box offices at 410-244-0057 or email DaveJr@BaltimoreSoundstage.com
  • What do I do if I lost something in the venue?
  • If you think you have left anything at the venue after a show, please feel free to call us (410-244-0057) or visit us during box office hours.

    -If you do not contact us within 7 days after the event, we will consider the item abandoned and all serviceable items will donated to a local charity.

  • Does Soundstage have venue specific merchandise available?
  • Yes, please check at our box office for a rotating selection of Soundstage branded merch. Selections typically include, shirts, hats, koozies and other related items.
  • When does my favorite band go on?
  • Door times listed on your ticket are not set times. Set times are subject to change without notice and typically not available until the day of show. We suggest you come when the doors open and enjoy the venue and full lineup of talent provided.
  • How do I book a private/special event at Soundstage?
  • Please visit the Private Events section